Title: Training Manager, UNCP
Location: Nairobi, Kenya
Grade: 8
Gross Salary: KES 240,230.64
Reports To: Deployment Program Coordinator
Supervision Given: (None)

Position Summary:
RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children, and urban refugees.
The Training Manager provides comprehensive technical support to the UNHCR Collaboration Project (UNCP), mainly in Resettlement. The position will work closely with the Deployment Program Coordinator in Nairobi, and the Associate Director-Deployment Programs, in Boston.
Requires flexible work hours and periodic international travel (resettlement missions), sometimes on short notice.

Core responsibilities:

• Assess training needs of the deployment program, and, design and implement trainings to strengthen the capacity of newly-hired Experts, and current Experts;
• Plan and conduct technical trainings for new Experts and Trainees, particularly in Resettlement, prior to deployment to UNHCR Duty Stations;
• Conduct trainings on interviewing and counseling skills, including age-appropriate, gender-sensitive and trauma informed interview techniques;
• Provide Resettlement technical support, mentoring and coaching to Experts while on deployment;
• Conduct reviews of resettlement casework and provide feedback to caseworkers/resettlement officers after reviews with a view to improve and strengthen the quality of referrals;
• Regularly assess the quality and impact of the trainings through Experts’ feedback, surveys, internal reviews and adapt accordingly to improve and strengthen the program;
• Act as the focal person for resettlement technical expertise in the Deployment Program. When needed, support the coordinators in reviewing and confirming TORs and other activities related to resettlement;
• Liaise with logistics and admin team in the coordination of Nairobi based Experts’ orientations and trainings;
• Occasionally conduct missions to UNHCR duty stations for training support and casework support when needed;
• Develop tracking tools and reporting forms to provide feedback and data based on the tools and approaches for which training was provide;

Attend any other duties as assigned.

Required Qualifications:

• Bachelor’s Degree in a relevant discipline including International Development, Law, Social Sciences from a recognized institution;
• Prior experience in refugee resettlement, preferably with UNHCR experience;
• Experience planning and facilitating trainings, mentoring and coaching;
• Excellent communication skills;
• Ability to network and engage with various partners;
• A high degree of cultural sensitivity and ability to adjust to change;
• Self-motivated and able to work with a high degree of autonomy;
• Ability to travel internationally on missions, mainly Resettlement, sometimes on short notice.

Desired attributes:

• Social competence skills, diplomacy and integrity;
• Ability to deal with conflict situations;
• Ability to work well in a team setting;
• Flexibility and good understanding of refugee protection
• Enthusiasm for and dedication to working with vulnerable populations and ability to conduct oneself in a professional and courteous manner at all times.

Special Requirement:
Current Police Clearance Certificate.