Manager, Resettlement
Title:Manager, Resettlement
Department:Nairobi Office
Closing Date:Short-listing and recruiting will be on a rolling basis until a suitable candidate is identified. Only short-listed candidates will be contacted.

Title:                            Manager, Resettlement
Location:                    Nairobi, Kenya
Grade:                         8
Monthly Gross:          KES. 200,000
Supervisor:                Program Coordinator, Resettlement   
Supervision Given:   Directly: Senior Officer(s) Resettlement and Indirectly: Resettlement Interpreters

RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.

The Manager, Resettlement position requires the highest degree of professionalism and ethical commitment to manage resettlement activities to ensure a clear, credible, transparent, equitable and efficient resettlement programme.  

Core responsibilities:

  1. Manage the Resettlement Case Processing in Nairobi
  • Act as the focal person for resettlement case processing and promote the strategic use of resettlement as a protection tool and durable solution to vulnerable urban refugees in Nairobi.
  • Supervise, mentor, and technically support the Senior Officer(s) Resettlement to ensure high quality, efficient and professional processing of resettlement referrals
  • Manage the resettlement pipeline, review cases that have been referred internally, confirm resettlement needs and conduct verification with UNHCR Nairobi and assign cases accordingly;
  • Act as the point of contact for external referrals – receive referrals from NGOs and partners, review and confirm resettlement needs, liaise with the Urban Program to ensure data entry/opening of physical files.  Conduct case verification with UNHCR and assign cases for intake as appropriate;
  • Provide feedback and regular updates to partners, including UNHCR, on the status of referred cases subject to confidentiality guidelines;
  • Review a minimum of 20 RRFs per month and related BIDs, MAFs and other documents in line with the Resettlement SOPs and ensure full compliance with integrity safeguards;
  • Provide feedback to caseworkers/resettlement officers after reviews with a view to improve and strengthen the quality of referrals. 
  • Provide technical support to Senior Officers, Resettlement for quality assurance, conduct coaching and training and strengthen case processing capacity within the unit.
  • Support the RefugePoint-UNHCR Collaboration Project through training of new Experts and when needed, conduct missions to UNHCR operations to provide resettlement support.
  • When requested, assess clients’ cases, identify resettlement needs and conduct interviews of vulnerable clients who have been identified for resettlement in accordance with RefugePoint’s guidelines and standard operating procedures; 
  • In coordination with colleagues and as required, participate actively and support in the development and refinement of the case identification framework with particular attention to integrity and compliance issues;
  • Act as the focal person for resettlement-related communication with partners and interlocutors including UNHCR and resettlement countries.  Follow up on deferrals, enquiries and requests for clarifications and initiate necessary action in a timely manner;
  • Review and design systems for regular updates to clients with resettlement cases, conduct resettlement counseling to clients with a view to managing expectations in the resettlement process;
  • Implement resettlement policies, strategies, and standard operating procedures to maintain a coherent, credible, and transparent resettlement programme.
  • When requested and as needed, provide technical and other support to the Economic Mobility Project and other Complementary Pathways Initiatives.
  1. Manage the Pool of Resettlement Interpreters
  • Coordinate the identification and engagement of resettlement interpreters;
  • Supervise resettlement interpreters, manage performance and staff development.  Monitor and mentor resettlement interpreters to ensure quality of interpretation and translation activities.
  • Assess the performance of resettlement interpreters and maintain accurate performance records;
  • Identify training needs of resettlement interpreters and coordinate their training for capacity enhancement;
  1. Documentation and Reporting
  • Systematically update the clients’ database on resettlement activities, case status information from resettlement partners and maintain and generate statistics when required;
  • Ensure clients’ files are updated and documents filed accordingly;
  • Prepare monthly reports on resettlement activities;
  • Document best practices;
  1. Training
  • Assess training needs in the Resettlement Unit, design and implement training to strengthen the Unit’s capacity and assist in the training and orientation of newly-hired Resettlement and other staff including Experts.   
  • Attend to any other duties as assigned.

Required Qualifications

  • University Degree in Law or related field;
  • Prior experience in refugee work particularly in resettlement, status determination or protection;
  • Excellent communication  skills;
  • Ability to network and engage with various partners;
  • A high degree of cultural sensitivity and ability to adjust to change;
  • Self-motivated and able to work with a high degree of autonomy.

Desired attributes

  • Social competence skills, diplomacy and integrity;
  • Ability to deal with conflict situations;
  • Flexibility and good understanding of the situation of refugees in Kenya
Special Requirement:
  • Police clearance certificate.





This opening is closed and is no longer accepting applications
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