Title: Training and Technical Manager (Resettlement and Complementary Pathways)

Location: Nairobi, Kenya

Grade & Step: 8/0

Gross salary: Kes. 273,095

Supervisor: Deployment Program Coordinator and Coordinator, Third Country Solutions

Supervision Given: [None]

Position Summary:

The Training and Technical Manager (Resettlement and Complementary Pathways) works within the Third Country Solutions team, mainly supporting RefugePoint’s Deployment Program and Nairobi Resettlement and Complementary Pathways Unit. This position requires the highest degree of flexibility, professionalism, ethical commitment, and integrity to carry out the assigned responsibilities.

The position is based primarily in RefugePoint’s office in Nairobi, Kenya, with shared responsibilities between the Deployment Program and the Resettlement and Complementary Pathways Unit, operating with dual lines of supervision. For the remainder of 2024, this position is envisioned to mainly support the Deployment Program, with a focus on resettlement and child protection. Responsibilities may be broadened in 2025 and as needed to align with changing programmatic priorities and RefugePoint’s strategy.

Requires flexible work hours and periodic international travel (resettlement missions), sometimes on short notice.

Core responsibilities:

• Plan and conduct technical trainings for Deployment Program Experts and Trainees, particularly in resettlement, prior to deployment to UNHCR Duty Stations;
• Provide technical support, mentoring and coaching to Experts while on deployment;
• Assess training needs of the Deployment Program and the Resettlement and Complementary Pathways Unit, and design and implement trainings to strengthen their capacity;
• Encourage staff learning by collecting and disseminating resources, and organize convenings on thematic discussions to support their professional development;
• Participate in the Deployment Program recruitment process, including reviewing applications and being a regular member of the interview panel;
• Periodically conduct resettlement casework within the Nairobi Resettlement and Complementary Pathways Unit. Conduct reviews of resettlement casework and provide feedback to caseworkers with a view to improve and strengthen the quality of referrals;
• Regularly assess the quality and impact of the trainings through feedback, surveys, and internal reviews and adapt accordingly to improve and strengthen the program;
• Liaise with the logistics and admin teams in the coordination of Nairobi based Experts’ orientations and trainings;
• Develop tracking tools and reporting forms to provide feedback and data based on the tools and approaches for which training was provided;
• Attend any other duties as assigned.

Required Qualifications:

• 3 to 5 years of experience working in refugee resettlement.
• Bachelor’s degree or five years of related experience required.
• Degree in Law or related field of study strongly preferred.
• English language fluency required.
• Prior experience in refugee resettlement, preferably with UNHCR experience.
• Experience planning and facilitating in-person and virtual trainings.
• Familiarity with adult learning principles
• Experience providing remote mentoring and coaching.
• Excellent communication skills.
• Strong IT skills to support training and learning
• Ability to network and engage with various partners.
• Ability to work well in a team setting.
• A high degree of cultural sensitivity and ability to adjust to change.
• Self-motivated and able to work with a high degree of autonomy.
• Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.

Desired Attributes:

• Experience working in, or familiarity with, complementary pathways.
• Social competence skills, diplomacy and integrity.
• Ability to deal with conflict situations.
• Flexibility and good understanding of refugee protection.

Special Requirement:

• Police clearance certificate.