Title:  Senior Officer, Community Outreach
Location: Nairobi, Kenya
Grade: 7
Monthly Gross: Kshs. 130,000
Reports to: Program Manager, Health
Supervision Given: Community Volunteer Workers
 
RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.
 
The primary responsibility of the Senior Officer, Community Outreach is to coordinate and oversee outreach to urban refugees in Nairobi. The RefugePoint Community Outreach Program aims to provide information and support to the community on health, livelihoods, protection and mental health issues. This position will supervise Community Volunteer Workers (CVW) including interpreters, community health workers, community counselors and livelihoods monitors.  
 
Core responsibilities and duties of the position are as follows:
 

1. Management of the community outreach Program:
   1. Liaise with unit heads to identify issues that are best addressed through community outreach;
   2. Identify community support structures and link refugee clients to the same;
   3. Conduct prescreening of highlighted cases to determine if a full assessment is needed;
   4. Collect information from CVWs that contributes to protection monitoring and identification of protection issues in the community;
   5. Engage communities with respect to age, gender and diversity to ensure that their contribution in program development is always captured.  

 

2. Supervision:
   1. Coordinate identification and engagement of CVWs;
   2. Monitor and mentor Community Volunteer Workers (CVWs) to ensure they provide accurate information to the community in a culturally appropriate way;
   3. Assess the performance of CVWs and maintain accurate performance records;
   4. Identify training needs of CVWs and coordinate their training for capacity enhancement.

 

3. Documentation and reporting:
   1. Coordinate data collection by community workers;
   2. Document best practices;
   3. Ensure training materials and monitoring forms are updated and well documented;
   4. Prepare monthly reports on community outreach.

 

4. Develop and maintain partnerships:
   1. Continuously identify strategic partners for community outreach including local administration and community based organizations;
   2. Represent RefugePoint at forums that address community outreach and community based protection.

 

5. Attend to any other duties as assigned by the Program Manager- Health.

 
Requirements:

• Degree in Community Health, Public Health, Community Development or other related field;
• Demonstrated understanding of community based approaches and diversity mainstreaming;
• Proven experience setting up and implementing community outreach activities;
• Demonstrated experience managing people;
• Demonstrated experience in training community groups;
• Prior experience working with vulnerable persons;
• Excellent verbal and written communication skills.

 
Desired attributes:
 

• Social competence skills, diplomacy and integrity;
• Ability to deal with conflict situations;
• Experience working with refugee communities in urban areas.