Title: Community Navigator- CN
Grade/Step:   3/0
Location: Nairobi, Kenya
Reports to: Manager, Community-Based Protection 
Supervisory given: None

About RefugePoint

WHO WE ARE
Founded in 2005, RefugePoint partners with refugees to access life-changing solutions and transform how the world supports them. For those who can safely remain in the country to which they have fled, we help them reach stability and work towards self-reliance so they can meet their own needs. Unfortunately, many refugees can’t go home and can’t safely stay in the country to which they have fled. We help these people relocate to a safe, new country, through resettlement or other pathways so that they can begin to rebuild their lives. RefugePoint helps refugees access these solutions using three tactics: direct services, field building, and systems change. Through this three-pronged approach we provide direct services to thousands of refugees each year, strengthen the capacity of other organizations to better serve refugees, and influence global policy and practice to transform refugee response systems.

Lasting solutions work. Directly, we’ve referred over 140,000 refugees for resettlement or other pathways to a safe, third country. We’ve also equipped thousands of refugees with the tools to support themselves and their families in the country to which they’ve fled. Through innovation, collaboration, and influence, we've helped lead the sector in expanding long-lasting, refugee-centered solutions and instigated major changes in global practice.

You will be joining a growing organization (115+ staff globally) that is spearheading new initiatives that   are changing the face of humanitarian response, and we would be excited to have you as part of our team!

OUR VALUES
RefugePoint has core, cross-cutting principles and values that define our work:

• Refugee-Centered: We create space for and elevate refugee voices and leadership within the organization to guide our work.

• Anti-Racist & Anti-Colonial: Recognizing that racism, colonialism, and global white supremacy culture have caused many of the inequities driving the world’s refugee situations, we seek to integrate and center anti-racist and anti-colonialist principles in all that we do.

• Equity-Focused: We deliver services, build capacity, and influence policies and systems to strengthen equity in the humanitarian sector.

• Trauma-Informed: We integrate a trauma-informed approach and offer mental health and psycho-social support services to clients and staff.

• Evidence-Informed Practice: We use an evidence-informed approach to practice, i.e., the integration of research evidence alongside practitioner expertise and the people experiencing the practice.

• Collaborative: The urgency of need and the magnitude of the problem require shared responsibility and shared action. We seek opportunities to engage in networks and partnerships.

Position Summary 

The primary role of this position is to support the Community-Based Protection unit through refugee engagement, communication, and accurate documentation, ensuring the provision of high-quality services.

Key  responsibilities:

1. Community Work & Engagement

• Build and maintain positive relationships with refugee communities;

• Participate in community mobilization  and education as directed by RefugePoint;

• Provide accurate and timely information to refugees and migrants;

• Provide RefugePoint with relevant updates from the community;

• Support clients with prescription medicine in liaison with the health unit;

• Support referral pathways by linking clients to available services in the community.

 2. Navigation & Client Support

• Provide language interpretation and translation;

• Support the RefugePoint staff with navigation  while conducting home visits, business monitoring, and other visits;

• Accompany clients and guide them to access certain services when called upon;

• Follow up with the CBP Manager to ensure clients receive the needed information and timely feedback.

3. Documentation & Reporting

• Conduct household visits and share the requested information. Capture data using the provided tools;

• Provide relevant updates from the community to RefugePoint using the provided templates;

• Ensure data accuracy, completeness, and timeliness when entering information;

• Keep records and contacts of community-based structures such as Refugee-Led Organizations, local administrators, relevant service providers, and community representatives;

Attend to any other duties assigned by the line supervisor.

Requirements:

• Be a resident of Ruiru  or its  environs;

• Be fluent in English, Kiswahili, and Anywaak language;

• Must hold a Refugee ID or recent Government verification documents; 

• Must have a minimum of secondary school education;

• Excellent interpersonal and communication skills;

• Cultural sensitivity and the ability to work effectively with diverse populations;

• Ability to maintain confidentiality;

• Experience in community work for at least 1 year.

Desired 

• Post-secondary school training, e.g., in health, community development, counseling, business administration, etc