Program Officer
Title:Program Officer
Department:Cambridge Headquarters
Closing Date:This posting will remain open until the position is filled. However, please note that the first round of short-listing will occur on April 24th.

Title: Program Officer

Reports to: Director of International Programs (remote), Director of Finance and Administration (local)

Location: Cambridge, MA

Classification: Full-time, salaried (exempt)

Key Responsibilities

The Program Officer provides comprehensive support to the UNHCR Collaboration Project (UNCP), working closely with the Director of International Programs in Geneva, the Resettlement Program Coordinator and Senior Manager for Human Resources in Nairobi, and the Director of Finance & Administration and Finance Manager in Cambridge. In addition, this position provides as-needed support to various administrative functions at the Headquarters office.  

Program Support

  • Review regular narrative and statistical reports and maintain a central tracking system for core statistics and other data, including a method for regular reporting and analysis
  • Maintain a system for tracking all dates of employment and deployment(s) for all program staff, including a method for analyzing trends in staff retention
  • Lead all aspects of the program’s annual monitoring and evaluation survey, including drafting the survey questions, soliciting responses from program staff, analyzing the data, and presenting the results
  • Contribute to all aspects of the planning and execution of the staff retreats, including everything from developing content to organizing logistics
  • Maintain current versions of the program handbook and all related forms and standard operating procedures and disseminate to program staff once per year
  • Manage the program’s file management systems, namely Dropbox and the relevant folders on the headquarters server, in order to ensure that all systems and resources remain current at all times
  • Prepare and submit monthly and biannual staffing reports to UNHCR and draft narrative text and compile relevant statistics for quarterly, annual, and other program reports to other donors
  • Ensure compliance with necessary administrative and security requirements of the UNCP
  • Respond to requests for information from other headquarters staff as needed, in particular for fundraising and external communications purposes

Internal Communications

  • Maintain internal staff Google Group webpage to encourage connectivity amongst all staff 
  • Present programmatic updates at headquarters staff meetings, covering staffing changes, new deployments, noteworthy statistics, compelling anecdotes, security incidents, etc
  • Organize presentations for headquarters staff, providing more detailed updates on particular aspects of the program
  • Draft relevant content for the approximately quarterly internal staff newsletter, focusing in particular on any program staff comings and goings

Human Resources

  • Track and maintain key personnel documentation for all program staff, from time of initial on-boarding, through any periods of transition, to time of final off-boarding, paying particular attention to any documents that may be expiring and may need to be renewed
  • Draft and distribute documentation confirming all benefits that program staff may expect to receive when on deployment
  • Maintain resources for staff wellness, ensuring program staff always have access to current resources for addressing any self-care needs
  • Participate as needed in recruiting candidates for vacancies

Finance & Administration

  • Review monthly expense reports from all UNCP program staff, paying particular attention to whether the documented expenses are allowed according to current policies
  • Review monthly financial reports and prepare worksheets to assess budgeted-versus-actual expenditures
  • Update travel allowance rates once per year, and at that time complete a comparative analysis with rates from previous years to help assess any potential budget impact
  • Promptly inform finance and administration staff of any anticipated transitions, including any new hires, departing staff, periods of unpaid leave, etc
  • Draft quarterly financial reports for UNHCR

Other duties as assigned.

Required skills and qualifications:

  • Bachelor’s degree, in related field of study preferred;
  • At least two years’ experience working in a non-profit or UN agency;
  • Previous program support experience;
  • Excellent organizational and time management skills;
  • Ability to work well in a team setting;
  • Strong writing and analytical skills;
  • Strong interpersonal and diplomacy skills;
  • Ability to navigate administrative systems and work effectively and efficiently in a structured environment;
  • English language fluency required;
  • Demonstrated ability to work well under pressure, maintaining flexibility and attention-to-detail;
  • Strong computer skills, including Microsoft Office and cloud-computing platforms;
  • Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times;
  • Ability to travel internationally; and
  • Willingness and flexibility to work early mornings and occasional evenings.
This posting will remain open until the position is filled.  However, please note that the first round of short-listing will occur on April 24th.


This opening is closed and is no longer accepting applications
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